familyHotline for Enterprise
One Number Every Resident Family Can Reach
Families shouldn't wait on hold to check in on their loved ones. familyHotline rings your whole reception and admin team at once.
When families call, every available staff member rings simultaneously. No more missed calls, no more voicemail limbo. Every conversation is logged with an AI summary — so the next staff member picking up already knows the context.
180+
family calls / month
< 6s
average answer time
100%
call log coverage
How it works for your team
Simultaneous ring to reception and admin
Incoming family calls ring every available staff member at once — reception, admin, and on-call staff — whoever answers first takes the call.
Full call history with AI summaries
Every call is automatically summarised by AI and stored in a shared log, so any staff member can see what was discussed without asking anyone.
Escalation for urgent calls
If reception doesn't pick up, the call automatically escalates to supervisors and on-call staff. Urgent calls always reach someone.
Works on any phone
No new systems for staff to learn. Calls come in on the phones they already use.
Security
Your call data stays private — by design
- · Phone number credentials encrypted with AES-256-GCM — key stored separately from the database
- · Call recordings and transcripts encrypted at rest in secure object storage
- · Database compromise cannot be used to impersonate your number or make calls
- · No third-party has access to your team's call data
See a live working example
Explore a real-time dashboard showing calls, member rings, and AI summaries — no sign-up required.
Open enterprise dashboard