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Staff Coordination+1 617-555-9200
Live
Account
Manage Plan
How it works
Ring through DND
R

Enterprise Demo

admin@riverside.care

WorkHotline — Escalation chains, shift routing, and call analytics. Includes white glove setup.

WorkHotline Enterprise

Hotline:

Staff CoordinationRiverside Care Center — Staff Coordination

LiveEnterprise
+1 617-555-9200
Calls
248
this month
Answered
236
95% rate
Missed
12
5% rate
Avg pickup
4s
avg response
Primary ring
196
83% of calls
Backup staff ring
28
12% of calls
On-call doctors
12
5% of calls
After-hours
78
31% of calls
SLA compliance
96%
answered < 30 s
Escalation chain(12)
Enterprise

Use ↑ ↓ to move staff between stages — changes take effect in under 60 seconds. New members verify via SMS before receiving calls.

We support more complex setups — time-based stage activation, rotating on-call schedules, and per-day escalation rules. Talk to us about your setup.

1
Primary ringAll 8 nurses ring simultaneously, 15 s

Amanda R. (Charge Nurse)

+1 (617) 555-9901

Marcus T. (RN – Night)

+1 (617) 555-9902

Priya S. (RN – Day)

+1 (617) 555-9903

David L. (Float Nurse)

+1 (617) 555-9904

Nina W. (RN – Day)

+1 (617) 555-9907

Kevin O. (RN – Night)

+1 (617) 555-9908

Tamara J. (Floor 2 Lead)

+1 (617) 555-9909

Raj P. (Float Nurse)

+1 (617) 555-9910

2
Backup staff ringIf unanswered after 15 s

Sandra K. (Reception)

+1 (617) 555-9905

Maria F. (Admin)

+1 (617) 555-9911

3
On-call doctorsIf unanswered after 30 s

Dr. Wei Chen (Med. Director)

+1 (617) 555-9906

Dr. Linh Nguyen (On-Call)

+1 (617) 555-9912

4
Voicemail + AI summaryTranscription sent to all staff

AI-written summary sent to all 12 staff members

Top respondersthis month
🥇Amanda R.89 calls
🥈Marcus T.67 calls
🥉Priya S.52 calls
·Tamara J.28 calls
Shift routing
Enterprise

Calls ring the right staff based on the active shift.

Dynamic schedules supported — rotating shifts, weekly overrides, and holiday rules. We can model your actual schedule.

Day Shift6 AM – 6 PM
Amanda R.Priya S.Nina W.Tamara J.
Night Shift6 PM – 6 AM
Marcus T.David L.Kevin O.Raj P.
Always Available24 / 7
Sandra K.Maria F.Dr. Wei Chen
Shared with
🏥

Memorial General Hospital

Hospital

💊

CareRx Pharmacy

Pharmacy

🚑

Metro EMS Dispatch

Emergency

🧑‍⚕️

Dr. Chen's Answering Service

Medical

Call volume by hour
This month · 24 h
12a
1a
2a
3a
4a
5a
6a
7a
8a
9a
10a
11a
12p
1p
2p
3p
4p
5p
6p
7p
8p
9p
10p
11p
Peak hour
Normal volume
Call history
SummaryRecordingTranscript
Jan 1, 7:12 AM+16175551001Amanda R. (Charge Nurse)Night shift understaffed — Nurse Torres called in sick. Marcus T. agreed to cover 10 PM start.3m 30s
Dec 31, 2:00 PM+16175551002Amanda R. (Charge Nurse)Weekend coverage confirmed — 2 RNs for Saturday, 2 for Sunday.1m 15s
Dec 30, 5:20 PM+16175551003Marcus T. (RN – Night)Staffing agency — 2 CNAs available Monday night if needed.3m 0s
Dec 29, 2:30 AM+16175551004Missed——
Dec 28, 10:15 PM+16175551005Dr. Wei Chen (Med. Director)Urgent: Room 22 cardiac distress. Dr. Chen contacted, EMS dispatched, family notified.5m 20s
Dec 26, 6:55 AM+16175551001Amanda R. (Charge Nurse)Day shift short — Priya S. extended 2 hours, overtime approved.3m 15s
Dec 24, 3:00 AM+16175551006Missed——
Dec 22, 11:45 AM+16175551007Marcus T. (RN – Night)Holiday coverage planning — confirmed staffing for next 3 Sundays.2m 45s