familyHotline for Enterprise

Your On-Site Manager Shouldn't Be the Only Safety Net

Use one shared escalation route for after-hours issues, overflow calls, vendor dispatch, and urgent maintenance when the first line is unavailable.

Many properties already have an on-site manager or front-desk first line. familyHotline fits behind that reality. It gives your team a reliable backup route when the manager is off-shift, busy, unreachable, or needs instant escalation to maintenance, vendors, or supervisors.

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24/7

backup coverage

< 10s

escalated pickup target

Full log

of urgent tenant calls

How it works for your team

Built for second-line and after-hours escalation
Keep your on-site manager as the first line if you want. familyHotline becomes the shared route for overflow, nights, weekends, and urgent situations that need backup immediately.
Maintenance, supervisors, and vendors can all be in the chain
If the first responder cannot take it, the call can escalate across maintenance staff, supervisors, and trusted vendors until a real person answers.
Urgent issue details are shared instantly
Every call can be summarised with unit number, issue type, and urgency so the next person in the chain starts with context instead of guesswork.
Protect service quality without overstaffing the front line
Instead of forcing one person to catch everything, use a shared route only when it matters most. That improves response without staffing every issue like a call center.

Security

Your call data stays private — by design

· Phone number credentials encrypted with AES-256-GCM — key stored separately from the database
· Call recordings and transcripts encrypted at rest in secure object storage
· Database compromise cannot be used to impersonate your number or make calls
· No third-party has access to your team's call data

See a live working example

Explore a real-time dashboard showing calls, member rings, and AI summaries — no sign-up required.

Open enterprise dashboard

Your On-Site Manager Shouldn't Be the Only Safety Net

Use one shared escalation route for after-hours issues, overflow calls, vendor dispatch, and urgent maintenance when the first line is unavailable.

How it works for your team

Built for second-line and after-hours escalation

Keep your on-site manager as the first line if you want. familyHotline becomes the shared route for overflow, nights, weekends, and urgent situations that need backup immediately.

Maintenance, supervisors, and vendors can all be in the chain

If the first responder cannot take it, the call can escalate across maintenance staff, supervisors, and trusted vendors until a real person answers.

Urgent issue details are shared instantly

Every call can be summarised with unit number, issue type, and urgency so the next person in the chain starts with context instead of guesswork.

Protect service quality without overstaffing the front line

Instead of forcing one person to catch everything, use a shared route only when it matters most. That improves response without staffing every issue like a call center.