familyHotline for Enterprise
IT Incidents Get Answered — Every Time
One on-call number rings your entire IT team instantly. Auto-escalation ensures P1s never sit in voicemail.
Downtime costs money. familyHotline gives your IT team a shared on-call number with simultaneous ring and automatic escalation — from first responders to senior engineers to management — so every incident reaches the right person in seconds, not minutes.
< 8s
average incident response
3 tiers
escalation chain
100%
P1 answer rate
How it works for your team
Simultaneous ring across your entire on-call rotation
When an incident is reported, every on-call engineer rings at once. Whoever responds first takes ownership immediately.
Automatic escalation from L1 to management
If first-responders don't pick up within your SLA window, the call automatically escalates to senior engineers and management — no manual handoff needed.
AI incident summary to the whole team
Every call ends with an AI-generated summary shared with the full team — what broke, who was called, what was decided — all logged automatically.
Works alongside your existing tools
No new software or integrations required. Your team gets calls on their existing phones, exactly as they do today.
Security
Your call data stays private — by design
- · Phone number credentials encrypted with AES-256-GCM — key stored separately from the database
- · Call recordings and transcripts encrypted at rest in secure object storage
- · Database compromise cannot be used to impersonate your number or make calls
- · No third-party has access to your team's call data
See a live working example
Explore a real-time dashboard showing calls, member rings, and AI summaries — no sign-up required.
Open enterprise dashboard