familyHotline for Enterprise
Every Guest Request Reaches Your Team Instantly
One guest services number that rings your entire front desk and concierge team simultaneously. No hold music. No voicemail.
Guest experience lives or dies on response time. familyHotline gives your hotel a shared guest services number with simultaneous ring — every available staff member rings at once, so guests always reach a real person in seconds.
< 4s
average guest answer time
99%
requests answered live
Full log
of every guest interaction
How it works for your team
Instant ring to front desk, concierge, and housekeeping
When a guest calls, every available staff member rings at once. Whoever's free picks up — no transfers, no waiting.
Automatic escalation for VIP and urgent requests
If front desk is busy, calls automatically escalate to supervisors and management so high-value guests are always prioritised.
AI-generated interaction log
Every call is automatically summarised — late checkout, room issues, special requests — and shared with the full team so anyone can follow up.
Works on your existing phones and devices
No new hardware for staff. Calls come in exactly as they do today — the only difference is every call gets answered.
Security
Your call data stays private — by design
- · Phone number credentials encrypted with AES-256-GCM — key stored separately from the database
- · Call recordings and transcripts encrypted at rest in secure object storage
- · Database compromise cannot be used to impersonate your number or make calls
- · No third-party has access to your team's call data
See a live working example
Explore a real-time dashboard showing calls, member rings, and AI summaries — no sign-up required.
Open enterprise dashboard